Mont Sainte-Anne Gondola Stoppage Class Action
Reviewed by Marty Mikhail, lawyer licensed by the Law Society of OntarioLast verified How we verify
Status
Claims closing soonClaim deadline
(22 days left)
About this claim
If you were aboard the Mont-Sainte-Anne gondola when it stopped abruptly on February 21, 2020 or March 11, 2020, you may be entitled to compensation from a court-approved $5.1 million settlement. Every eligible member receives a share of the settlement fund, and members who were injured can claim an additional fixed payment of $20,000, $55,000 or $150,000 depending on severity. You do not need to live in Quebec to file. Eligibility depends on whether you were on board that day, not where you live now. Claims must be filed with the administrator, Proactio, by November 20, 2026 at 4:30 p.m.
Who may be eligible
- You were aboard the gondola-type ski lift at the Mont-Sainte-Anne ski resort on February 21, 2020 or March 11, 2020.
- You were aboard when the gondola abnormally and abruptly stopped.
See the questions the eligibility checker asks
The checker asks these questions. Use the Check Eligibility button to answer them and see a result.
- Were you aboard the gondola-type ski lift at the Mont-Sainte-Anne ski resort on February 21, 2020 or March 11, 2020?
- Were you aboard when the gondola abnormally and abruptly stopped?The L'Étoile Filante gondola lift ("Gondolas") at Mont-Sainte-Anne abruptly stopped on February 21, 2020 and March 11, 2020.
Severity 1
- Did you consult a health professional between February 21, 2020 and March 11, 2021 in connection with the accident, or did you leave Mont Sainte-Anne by ambulance following the accident?
Severity 2
- Did you receive, in connection with the accident, a diagnosis of mild traumatic brain injury, post-traumatic stress disorder, a limb fracture, a complicated sprain or a similar diagnosis, or did you suffer financial losses of more than $15,000?
Severity 3
- Did you receive, in connection with the accident, a diagnosis of a thoracic fracture, a vertebral fracture or a similar diagnosis, or did you suffer financial losses of more than $40,000?
Read more
On February 21 and March 11, 2020, the gondola-type ski lift at the Mont-Sainte-Anne ski resort abnormally and abruptly stopped while passengers were aboard. Class actions were brought against Station Mont-Sainte-Anne inc. on behalf of the people who were in the gondolas during these two events.
On April 1, 2026, by judgment of the Honourable Jacques G. Bouchard of the Superior Court, the court approved a Settlement Agreement for the benefit of class members. Class members can now file a claim under four compensation categories: Common Damages for all class members, and the Severity 1, 2 and 3 categories depending on the severity of the injuries or financial losses suffered.
Claim types
This case covers more than one type of claim. Each has its own payment, proof requirements, and eligibility. Review the type that applies to you.
Common Damages
All class members are entitled to this compensation category. The amount will be known once all claims have been decided by the claims administrator.
Payment: The amount of the net Settlement Fund, after deducting the Severity 1, 2 and 3 payments, divided by the total number of claims found valid
Proof: ID required
Who qualifies
- You were aboard the Mont-Sainte-Anne gondola during the abrupt stop of February 21, 2020 or March 11, 2020.
Severity 1
For class members who consulted a health professional between February 21, 2020 and March 11, 2021 in connection with the event, or who left Mont Sainte-Anne by ambulance on February 21, 2020 or March 11, 2020.
Payment: A lump sum of $20,000.00
Proof: Documents required
Who qualifies
- Between February 21, 2020 and March 11, 2021, you consulted a health professional who is a member of a recognized professional order, in connection with the event, as documented in your medical record, or you left Mont Sainte-Anne by ambulance on February 21, 2020 or March 11, 2020.
Severity 2
For class members who received a diagnosis such as a mild traumatic brain injury, post-traumatic stress disorder, a limb fracture or a complicated sprain in connection with the event, or who suffered financial losses of more than $15,000.00.
Payment: A lump sum of $55,000.00
Proof: Documents required
Who qualifies
- You received one of the following diagnoses in connection with the event, as documented in your medical record: mild traumatic brain injury, post-traumatic stress disorder, limb fracture, complicated sprain, or a diagnosis of similar or equivalent severity, or you have financial losses of more than $15,000.00 supported by documentation.
Severity 3
For class members who received a diagnosis of a thoracic fracture or a vertebral fracture in connection with the event, or who suffered financial losses of more than $40,000.00.
Payment: A lump sum of $150,000.00
Proof: Documents required
Who qualifies
- You received one of the following diagnoses in connection with the event, as documented in your medical record: thoracic fracture, vertebral fracture, or a diagnosis of similar or equivalent severity, or you have financial losses of more than $40,000.00 supported by documentation.
How to Submit Your Claim
- Submit by MailProactio, Arrêts brusques des télécabines – Mont-Sainte-Anne, 600, rue de la Gauchetière Ouest, bur. 200 Montréal (Québec) H3B 4L8
- Submit by Fax514-338-3540
- Submit by Email[email protected]
Claim Administrator
- Proactio
- Phone438-858-6343
- Phone (toll-free)1-844-900-4626
- Websitehttps://proactio.ca/en/class-action/suddengondolastops/
- Email[email protected]
- Fax438-858-6343
Class Counsel
- Tremblay Bois Avocats
Class members can get free help with their claim from the claims administrator listed above.
Remind me before this claim closes
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Frequently Asked Questions
What is the deadline to file a claim?
You must complete the claim form and provide the required supporting documents no later than November 20, 2026. This is a strict deadline, and any claim filed after this date will be refused.
How much can I receive?
All eligible class members are entitled to the Common Damages compensation, the amount of which will be known once all claims have been decided. The Severity categories provide a lump sum of $20,000 (Severity 1), $55,000 (Severity 2) or $150,000 (Severity 3), and a class member can receive only one Severity payment.
What documents do I need to provide?
All class members must provide two pieces of photo identification. Depending on the Severity category claimed, you must also attach the relevant medical records, proof of ambulance transport or supporting documents for financial losses of more than $15,000 or $40,000.
When will I receive my payment?
The compensation amount for each category will be known once all claims have been received and decided. The claims administrator will have sixty (60) days after the claim deadline to send a settlement cheque to class members who submitted a valid claim.
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