Privacy Policy
This policy covers two parts of this site. Claim.ca is a free platform operated by Marty Mikhail, a lawyer licensed by the Law Society of Ontario: its email lists, alerts, device notifications, the flight checker and the small claims tool are Claim.ca's, and Claim.ca holds that information. When you ask for legal help (the forms under "Get legal help", a class action consultation request, a case referral or a report of a possible class action), your information goes to Lemonade Law™, Marty Mikhail's personal legal practice, which holds it.
When you ask for legal help, Lemonade Law™ receives the information you provide, such as your name, contact details and details about your potential claim. If you sign up for a Class Action Tracker email, including the claims-open alert, Claim.ca stores your email address, your language, and a record of your consent. If you turn on claims-open notifications on a device, Claim.ca stores that device's notification address, its language, and a record of your consent; no name or email address is attached to it. If you answer the optional question shown after you unsubscribe, Claim.ca stores your answer, including anything you type, with your email address.
Lemonade Law™ uses the information you submit when you ask for legal help solely to evaluate your request and communicate with you about it. Claim.ca uses the information it holds only to send the emails and notifications you asked for. Neither Claim.ca nor Lemonade Law™ sells or shares your personal information with third parties for marketing purposes.
If you join the list for the flight compensation checker's launch, or use the checker and ask for your claim steps and deadlines or a rules-change notification by email, Claim.ca stores your email address, language, consent record and, for the checker, the answers needed for that email (the disruption type, result category, flight date and airline, where you provided them). No free-text answers, names, or booking references are kept. This information is used only to send the emails you agreed to, and every one of them carries a link to unsubscribe at any time. If a flight email to your address bounces permanently or is reported as spam, the address is kept on a do-not-send list for three years so no further flight email goes to it; a spam report also unsubscribes it.
If you use the small claims tool, Claim.ca stores your email address and language, when you signed in, whether you use the tool for yourself or for a business, and everything you enter in your files: your claim or your Defence, the dates of each step, and details about the other people and businesses involved, such as the other side and your witnesses. Claim.ca uses details about other people only to prepare your forms and track your dates. Each file also keeps a record of what changed in it and when. Claim.ca uses what you enter only to keep your files, prepare your forms and, unless you turn it off, email you a reminder before a date in your files; reminders never include details of your claim. Your files are stored encrypted with Railway, and emails are sent through Resend, both in the United States, where US authorities may be able to access information under US law. Signing in sets one cookie that keeps you signed in on that browser. Nobody at Claim.ca reads your files unless you ask for help and agree to it, to fix a problem or keep the tool secure, or if the law requires it, and your files are never shared with Lemonade Law™. To see how the tool is used, Claim.ca counts things like how many files reach each step and which forms are downloaded; these counts include no names and nothing you wrote, and Claim.ca may share them, for example with the Law Society of Ontario. Because the tool is for each person's or business's own claims, Claim.ca also counts, for each account, how many claims it started in the last 12 months, how many different people or businesses it named as defendants and how many different names its claims were made in; if an account goes past set limits, the people who run the tool see its email address and those counts, never what is in its files, and may contact you about it. Claim.ca does not use your files to train AI.
Details you submit through the intake forms are kept in full for 90 days, after which the answers and phone number are removed and only your name, email address, claim type and the date you got in touch are kept for two years. Records of your consent to receive email, including the claims-open alert, are kept while you are subscribed and for three years after you unsubscribe. A device's notification registration is deleted after twelve months without use, and the record of its consent three years after it ends. Anonymous records of how visitors found the site are kept for 13 months. The text of each class action email sent to you is erased 13 months after it is sent, and the record that it was sent (your email address and its subject line) is deleted after three years, except a record that an address refused delivery, which is kept so that address is not emailed again. An answer to the optional question shown after you unsubscribe is kept for three years.
Small claims files are kept until you delete them or your account; a sign-in link works for 30 minutes, and signing in lasts 30 days. You can download a copy of your account and everything in your files, or delete a file or your whole account, from your files page at any time.
If you have questions about this policy, please contact Claim.ca at [email protected]. For information you submitted when asking for legal help, you can also contact Lemonade Law™ directly.