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exo Commuter Train Delays (Deux-Montagnes and Mascouche Lines) Class Action

Reviewed by Marty Mikhail, Barrister & Solicitor with Quinn Thiele Mineault Grodzki LLPLast verified  How we verify

Status

Claims closing soon

Estimated Payout

$12.86 to $145, subject to pro rata reduction

Claim deadline

(24 days left)

No downloadable claim form

The claims administrator for this settlement does not publish a claim form to download.

There is no downloadable claim form for this settlement. Claims must be submitted online through the website of the claims administrator, Proactio, by October 20, 2026. If you received an email from Proactio about this case in July 2025, you can use the simplified claim process and no supporting documents are needed. If you did not receive an email, you can still claim, but you will need to upload valid identification showing your date of birth and official proof of your address between November 1, 2017 and February 28, 2018. For help completing the form, contact Proactio at [email protected], 514-395-5990, or toll free at 1-844-390-4313.

See the rest of this page for how claims are filed and how to reach the claims administrator with questions.

About this claim

If you paid for an exo monthly or annual train pass or train booklets (not 1-trip tickets) to travel on the Deux-Montagnes or Mascouche train lines between November 1, 2017 and February 28, 2018, you may be eligible for a cash payment of $12.86 to a maximum of $145 depending on your fare type, zone, and age category. Quebec residency is not required under the class definition, so you can still claim if you have since moved out of the province.

Who may be eligible

  • You paid for an exo transit fare that is not a 1-trip ticket, such as a monthly or annual TRAIN/TRAM pass or TRAIN/TRAM booklets.
  • The fare was purchased for travel on the Deux-Montagnes and/or Mascouche train line.
  • You travelled on the Deux-Montagnes and/or Mascouche line between November 1, 2017 and February 28, 2018.
See the questions the eligibility checker asks

The checker asks these questions. Use the Check Eligibility button to answer them and see a result.

  1. Did you pay for an exo transit fare other than a 1-trip ticket, such as a monthly or annual TRAIN/TRAM pass or TRAIN/TRAM booklets?People who only bought 1-trip tickets do not receive a direct payment; they are compensated indirectly through a payment to Trajectoire Québec.
  2. Was that fare purchased for travel on the Deux-Montagnes or Mascouche train line?
  3. Did you travel on the Deux-Montagnes or Mascouche line between November 1, 2017 and February 28, 2018?

Monthly or annual TRAIN/TRAM pass holders

  1. Did you buy a monthly or annual TRAIN/TRAM pass?

TRAIN/TRAM booklets

  1. Did you buy one or more TRAIN/TRAM booklets?
Read more

Mr. Spiros Konstas brought a class action in the Superior Court of Quebec against the Réseau de transport métropolitain (exo) and the Autorité régionale de transport métropolitain (ARTM). He alleged that they failed to meet their obligations, causing service disruptions on the Deux-Montagnes and Mascouche commuter train lines during the winter of 2017-2018. Exo and ARTM deny the allegations.

To avoid a trial expected to last about 2 months, the parties reached a settlement without any admission of fault, and the court approved it on March 16, 2026. Riders who paid for monthly or annual train passes or train booklets can claim a payment, while people who only bought 1-trip tickets are compensated indirectly through a payment of a maximum of $75,000 to Trajectoire Québec.

Claim types

This case covers more than one type of claim. Each has its own payment, proof requirements, and eligibility. Review the type that applies to you.

Monthly or annual TRAIN/TRAM pass holders

For members who bought a monthly or annual TRAIN/TRAM pass for the Deux-Montagnes or Mascouche line. The amount depends on your zone (Montreal/Laval or North Shore: Mascouche, Terrebonne, Deux-Montagnes) and fare type (Regular ages 25 to 65, Student ages 18 to 25, or Reduced ages 6 to 17 and 65+).

Payment: $64 to a maximum of $145 depending on zone and fare type (Montreal/Laval: $107 Regular, $85.50 Student, $64 Reduced; North Shore: $145 Regular, $116 Student, $87 Reduced)

Proof: Documents required

Who qualifies

  • You bought a monthly or annual TRAIN/TRAM pass.

TRAIN/TRAM booklets

For members who bought TRAIN/TRAM booklets for the Deux-Montagnes or Mascouche line. The amount is paid per booklet, for a maximum of 3 booklets per member, and depends on your zone and whether you paid the Regular or Reduced fare.

Payment: $12.86 to a maximum of $29 per booklet depending on zone and fare type, for a maximum of 3 booklets (Montreal/Laval: $21.50 Regular, $12.86 Reduced; North Shore: $29 Regular, $17.50 Reduced)

Proof: Documents required

Who qualifies

  • You bought one or more TRAIN/TRAM booklets (compensation covers a maximum of 3 booklets).

How to Submit Your Claim

Claim Administrator

Class Counsel

Class members can get free help with their claim from the claims administrator listed above.

Settlement Notices

Remind me before this claim closes

Drop in your email and you'll get two reminders before the exo Commuter Train Delays (Deux-Montagnes and Mascouche Lines) Class Action deadline of : one 30 days out, one 7 days out. That's it. No account needed.

Frequently Asked Questions

How much can I receive?

Monthly or annual pass holders can receive $64 to a maximum of $145 depending on zone and fare type. Booklet holders can receive $12.86 to a maximum of $29 per booklet, for a maximum of 3 booklets. If there is not enough money to pay all claims in full, payments will be reduced proportionally.

What is the deadline to file a claim?

Your claim must be submitted no later than October 20, 2026, using the online form at https://proactio.ca/en/collective-action/.

What proof do I need to provide?

If you were previously contacted by email, you only need to solemnly declare your city of residence, fare type, and number of booklets. If you were not contacted by email, you must also upload a valid ID showing your date of birth and official proof of address (including postal code) from between November 1, 2017 and February 28, 2018, such as a notice of assessment, utility bill, pay stub, or bank statement.

When will I be paid?

Payments to eligible members who submit a valid claim by October 20, 2026 will be issued within 60 days after that deadline.

What if I only bought 1-trip tickets?

Members who only bought 1-trip tickets cannot file a claim for a direct payment. Instead, a maximum of $75,000 will be paid to Trajectoire Québec as indirect compensation for them.

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