exo Commuter Train Delays (Deux-Montagnes and Mascouche Lines) Class Action
Reviewed by Marty Mikhail, lawyer licensed by the Law Society of OntarioLast verified How we verify
Status
Claims closedEstimated Payout
$12.86 to $145, subject to pro rata reduction
Claim deadline
Claims closed
The filing deadline for this claim has passed and filing is now closed. If you already submitted a claim, the claims administrator will contact you about next steps and payment.
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About this claim
If you paid for an exo monthly or annual train pass or train booklets (not 1-trip tickets) to travel on the Deux-Montagnes or Mascouche train lines between November 1, 2017 and February 28, 2018, you may be eligible for a cash payment of $12.86 to a maximum of $145 depending on your fare type, zone, and age category. Quebec residency is not required under the class definition, so you can still claim if you have since moved out of the province.
Who may be eligible
- You paid for an exo transit fare that is not a 1-trip ticket, such as a monthly or annual TRAIN/TRAM pass or TRAIN/TRAM booklets.
- The fare was purchased for travel on the Deux-Montagnes and/or Mascouche train line.
- You travelled on the Deux-Montagnes and/or Mascouche line between November 1, 2017 and February 28, 2018.
Read more
Mr. Spiros Konstas brought a class action in the Superior Court of Quebec against the Réseau de transport métropolitain (exo) and the Autorité régionale de transport métropolitain (ARTM). He alleged that they failed to meet their obligations, causing service disruptions on the Deux-Montagnes and Mascouche commuter train lines during the winter of 2017-2018. Exo and ARTM deny the allegations.
To avoid a trial expected to last about 2 months, the parties reached a settlement without any admission of fault, and the court approved it on March 16, 2026. Riders who paid for monthly or annual train passes or train booklets can claim a payment, while people who only bought 1-trip tickets are compensated indirectly through a payment of a maximum of $75,000 to Trajectoire Québec.
Claim types
This case covers more than one type of claim. Each has its own payment, proof requirements, and eligibility. Review the type that applies to you.
Monthly or annual TRAIN/TRAM pass holders
For members who bought a monthly or annual TRAIN/TRAM pass for the Deux-Montagnes or Mascouche line. The amount depends on your zone (Montreal/Laval or North Shore: Mascouche, Terrebonne, Deux-Montagnes) and fare type (Regular ages 25 to 65, Student ages 18 to 25, or Reduced ages 6 to 17 and 65+).
Payment: $64 to a maximum of $145 depending on zone and fare type (Montreal/Laval: $107 Regular, $85.50 Student, $64 Reduced; North Shore: $145 Regular, $116 Student, $87 Reduced)
Proof: Documents required
Who qualifies
- You bought a monthly or annual TRAIN/TRAM pass.
TRAIN/TRAM booklets
For members who bought TRAIN/TRAM booklets for the Deux-Montagnes or Mascouche line. The amount is paid per booklet, for a maximum of 3 booklets per member, and depends on your zone and whether you paid the Regular or Reduced fare.
Payment: $12.86 to a maximum of $29 per booklet depending on zone and fare type, for a maximum of 3 booklets (Montreal/Laval: $21.50 Regular, $12.86 Reduced; North Shore: $29 Regular, $17.50 Reduced)
Proof: Documents required
Who qualifies
- You bought one or more TRAIN/TRAM booklets (compensation covers a maximum of 3 booklets).
Claim Administrator
- Services Proactio Inc.
- Websitehttps://proactio.ca/en/class-action/commuter-train-delays-winter-2017-2018/
- Phone514-395-5990
- Toll-free1-844-390-4313
Class Counsel
- Bélanger Longtin Avocats
- Me Marie Helene Desaunettes[email protected]
- Phone514 390 3204
- Fax514 866 7274
- Websitehttps://www.belong.ca
- CaLex Légal Inc.
- Mtre Jean-Philippe Caron[email protected]
- Mtre Gabriel Bois[email protected]
- Mail1625 Sainte-Catherine Street West, 3rd floor, Montreal (Quebec) H3H 1L8
- Phone(514) 548-3023
- Fax(514) 846-8844
- Websitehttps://www.calexboutique.com
Class members can get free help with their claim from the claims administrator listed above.
Settlement Notices
Frequently Asked Questions
How much can I receive?
Monthly or annual pass holders can receive $64 to a maximum of $145 depending on zone and fare type. Booklet holders can receive $12.86 to a maximum of $29 per booklet, for a maximum of 3 booklets. If there is not enough money to pay all claims in full, payments will be reduced proportionally.
What is the deadline to file a claim?
Your claim must be submitted no later than October 20, 2026, using the online form at https://proactio.ca/en/collective-action/.
What proof do I need to provide?
If you were previously contacted by email, you only need to solemnly declare your city of residence, fare type, and number of booklets. If you were not contacted by email, you must also upload a valid ID showing your date of birth and official proof of address (including postal code) from between November 1, 2017 and February 28, 2018, such as a notice of assessment, utility bill, pay stub, or bank statement.
When will I be paid?
Payments to eligible members who submit a valid claim by October 20, 2026 will be issued within 60 days after that deadline.
What if I only bought 1-trip tickets?
Members who only bought 1-trip tickets cannot file a claim for a direct payment. Instead, a maximum of $75,000 will be paid to Trajectoire Québec as indirect compensation for them.