{"action":{"id":"air-canada-mobility-aids-class-action","slug":"air-canada-mobility-aids-class-action","title":"Air Canada Mobility Aids Class Action","category":"Aviation and Travel","stage":"certified","tags":{"industry":["Travel and hospitality"],"geographic":["Canada-wide"],"eligibilityTrigger":["Was a passenger or traveler"]},"allegationsSummary":"The lawsuit alleges that Air Canada systemically failed to provide the assistance its own tariffs require for passengers who rely on mobility aids such as wheelchairs and walkers, including help boarding and getting off flights, safe transfers between mobility aids and seats, pre-boarding, and careful handling of mobility aids. It claims passengers were denied assistance, moved roughly or by untrained staff, denied pre-boarding, or had their mobility aids damaged, lost or delayed. In the alternative, the claim alleges Air Canada made false or misleading statements about these services and engaged in unfair practices under consumer protection laws in several provinces. These are allegations only, and nothing has been proved in court.","proposedClassDefinition":"The lawsuit proposes a class of all Canadian residents who use a mobility aid and travelled on a flight subject to Air Canada's international or domestic tariffs from January 2021 onwards. This would include flights operated by Air Canada Rouge and Jazz Aviation LP (Air Canada Express / Air Canada Jazz).","whatHappensNext":"The court certified the case, meaning a judge decided it may proceed as a class action; certification does not decide whether the allegations are true. The case would next move toward further court steps, and possibly a trial or a settlement, and either could take years. There is no settlement and no claims process at this time, and it is uncertain whether one will ever open. Class members do not need to do anything right now.","caseBackground":"This proposed class action is about the help Air Canada is said to owe passengers who rely on mobility aids such as wheelchairs and walkers. The lawsuit, filed in the Supreme Court of British Columbia, alleges that Air Canada systemically failed to provide the assistance its tariffs require, including helping passengers board and get off flights, moving them safely between their mobility aids and their seats, offering pre-boarding, and transporting mobility aids without damage or loss. The lead plaintiff, Rodney Hodgins, who has spastic cerebral palsy, claims he had to physically drag himself down an aisle after Air Canada staff did not help him off a flight in 2023.\n\nThe claim alleges that Air Canada failed to develop the policies, training and oversight needed to meet these obligations and benefited financially from not meeting them. It also alleges, in the alternative, that Air Canada made false or misleading statements about these services and engaged in unfair practices contrary to consumer protection laws in several provinces. The lawsuit seeks damages and other remedies, including court orders about Air Canada's conduct. None of the allegations has been proved, and Air Canada has not been found liable.","faqs":[{"answer":"No. There is no claims process and nothing to sign up for at this stage. If the case eventually leads to a settlement or judgment, a notice process would explain any steps class members could take.","question":"Do I need to do anything right now?"},{"answer":"No. The case has not been resolved, and no settlement has been reached. Money only becomes available if the case ends in an approved settlement or a judgment in the class's favour, which may never happen.","question":"Is there any money available to claim now?"},{"answer":"The lawsuit proposes to cover all Canadian residents who use a mobility aid and travelled on a flight subject to Air Canada's international or domestic tariffs from January 2021 onwards. The exact class covered will be defined by the court.","question":"Who would the proposed class action cover?"},{"answer":"A news report states the court has certified the case, meaning it may proceed as a class action. The case would still need to be resolved through a trial or a settlement approved by the court before any claims process could open, and that could take years.","question":"What has to happen before a claims process could open?"},{"answer":"Court decisions and updates are typically shared through the class action law firms handling the case and through court notices. Checking back on this page or with the firms involved is the best way to follow developments.","question":"How can I stay informed?"}],"proceedings":{"body":"The court filing behind this class action.","items":[{"id":"9878e0994ae92567","url":"https://www.cfmlawyers.ca/class-action/air-canadas-treatment-of-people-with-mobility-aids/","court":"Supreme Court of British Columbia","firms":[{"name":"Camp Fiorante Matthews Mogerman LLP"}],"stage":"certified","caseName":"Rodney Hodgins v. Air Canada, Air Canada Rouge General Partner Inc., Chorus Aviation Inc., Jazz Aviation LP, Air Canada Rouge LP","dateFiled":"2024-01-11","fileNumber":"S-240224","jurisdiction":"British Columbia"}],"heading":"The proceeding"},"plaintiffFirms":[{"name":"Camp Fiorante Matthews Mogerman LLP","contacts":[]}],"sourceDocuments":[{"url":"/uploads/3cf5fb05c5714ee23ce47eab-AC-Mobility-Aids-Amended-Notice-of-Civil-Claim.pdf.pdf","title":"AC-Mobility-Aids-Amended-Notice-of-Civil-Claim.pdf.pdf"},{"url":"/uploads/3d21167fcb84f73837328f63-FILED-Second-Amended-Notice-of-Civil-Claim-11-Jul-2025-00995158xB33C8.pdf.pdf","title":"FILED-Second-Amended-Notice-of-Civil-Claim-11-Jul-2025-00995158xB33C8.pdf.pdf"},{"url":"/uploads/71498c90f4747b450e1f8ad0-B.C.-court-certifies-wheelchair-users-class-action-lawsuit-against-Air-Canada.pdf","title":"B.C. court certifies wheelchair users' class-action lawsuit against Air Canada.pdf"}],"filedDate":"2024-01-11","certificationHearingDate":"","stageChangedAt":"2026-09-21 02:47:35","lastReviewed":"2026-09-20","outcomeSummary":"","promotedSettlementSlug":"","relatedSlugs":[],"dateAdded":"2026-09-20","lastUpdated":"2026-09-20","languages":["en","fr"]}}