{"settlement":{"id":"mont-sainte-anne-telecabine-2026","slug":"mont-sainte-anne-telecabine-2026","title":"Mont Sainte-Anne Gondola Stoppage Class Action","category":"Personal Injury","status":"Claims open","tags":{"industry":["Consumer services","Travel and hospitality"],"geographic":["Quebec"],"recoveryType":["Cash payment"],"documentation":["Receipts or proof of purchase required","Medical records required","Identity verification required"],"eligibilityTrigger":["Used a service","Was a passenger or traveler","Experienced abuse or harm"]},"classDefinition":"Every person who, on February 21, 2020, was aboard the gondola-type ski lift at the Mont-Sainte-Anne ski resort when it abnormally and abruptly stopped, and every person who, on March 11, 2020, was aboard the gondola-type ski lift at the Mont-Sainte-Anne ski resort when it abnormally and abruptly stopped.","plainLanguageSummary":"If you were aboard the Mont-Sainte-Anne gondola when it stopped abruptly on February 21, 2020 or March 11, 2020, you may be entitled to compensation from a court-approved $5.1 million settlement. Every eligible member receives a share of the settlement fund, and members who were injured can claim an additional fixed payment of $20,000, $55,000 or $150,000 depending on severity. You do not need to live in Quebec to file. Eligibility depends on whether you were on board that day, not where you live now. Claims must be filed with the administrator, Proactio, by November 20, 2026 at 4:30 p.m.","eligibilityCriteria":["You were aboard the gondola-type ski lift at the Mont-Sainte-Anne ski resort on February 21, 2020 or March 11, 2020.","You were aboard when the gondola abnormally and abruptly stopped."],"recoveryRange":"A pro rata share of the settlement fund for every approved claimant, plus a fixed payment of $20,000, $55,000 or $150,000 for members who prove a qualifying injury or financial loss. Amounts may be reduced if claims exceed the fund.","filingInstructions":"Download the claim form at www.proactio.ca/action-collective/arretsbrusquestelecabines.\nIndicate the Category for which you are filing a claim (Common Damages, Severity 1, Severity 2 or Severity 3).\nFill in the requested information and sign the declaration.\nAttach two pieces of photo identification along with the documents required for your category (medical records, proof of ambulance transport or supporting documents for financial losses, as applicable).\nSend the form and supporting documents to Proactio by email, fax or mail no later than November 20, 2026.\nKeep a photocopy of your complete claim for your records.","caseBackground":"On February 21 and March 11, 2020, the gondola-type ski lift at the Mont-Sainte-Anne ski resort abnormally and abruptly stopped while passengers were aboard. Class actions were brought against Station Mont-Sainte-Anne inc. on behalf of the people who were in the gondolas during these two events.\n\nOn April 1, 2026, by judgment of the Honourable Jacques G. Bouchard of the Superior Court, the court approved a Settlement Agreement for the benefit of class members. Class members can now file a claim under four compensation categories: Common Damages for all class members, and the Severity 1, 2 and 3 categories depending on the severity of the injuries or financial losses suffered.","administratorName":"Proactio","administratorContacts":[{"type":"phone","label":"Phone","value":"438-858-6343"},{"type":"phone","label":"Phone (toll-free)","value":"1-844-900-4626"},{"type":"online","label":"","value":"https://proactio.ca/en/class-action/suddengondolastops/"},{"type":"email","label":"","value":"telecabines@proactio.ca"},{"type":"fax","label":"","value":"438-858-6343"}],"administratorRole":"claims","agentName":"","agentContacts":[],"agentClaimFormHelp":false,"classCounselName":"Tremblay Bois Avocats","classCounselContacts":[],"classCounselFirms":[{"name":"Tremblay Bois Avocats","region":"","contacts":[]}],"submissionMethods":[{"type":"mail","label":"","value":"Proactio, Arrêts brusques des télécabines – Mont-Sainte-Anne, 600, rue de la Gauchetière Ouest, bur. 200 Montréal (Québec) H3B 4L8"},{"type":"fax","label":"","value":"514-338-3540"},{"type":"email","label":"","value":"telecabines@proactio.ca"}],"sourceDocuments":[{"url":"/uploads/6971b31d3e69a5c78865923c-formulaire-de-reclamation-annexe-3.pdf","title":"Formulaire de réclamation"},{"url":"/uploads/131ecdc5210f451f9530c17c-processus-administration-des-reclamations.pdf","title":"Document supplémentaire"}],"shortFormNoticeUrl":"","longFormNoticeUrl":"","settlementAgreementUrl":"","claimFormDocumentUrl":"/uploads/6971b31d3e69a5c78865923c-formulaire-de-reclamation-annexe-3.pdf","claimForms":[{"id":"d77d87c47771","url":"/uploads/6971b31d3e69a5c78865923c-formulaire-de-reclamation-annexe-3.pdf","name":"Formulaire de réclamation Action Collective Mont Sainte-Anne","language":"fr","description":""}],"claimFormsButtonLabel":"claim-form","claimFormsUnavailable":false,"claimFormsUnavailableReason":"","claimFormGuides":[],"additionalDocuments":[],"optOutFormUrl":"","optOutInstructions":"","objectionFormUrl":"","objectionInstructions":"","faqs":[{"answer":"You must complete the claim form and provide the required supporting documents no later than November 20, 2026. This is a strict deadline, and any claim filed after this date will be refused.","question":"What is the deadline to file a claim?"},{"answer":"All eligible class members are entitled to the Common Damages compensation, the amount of which will be known once all claims have been decided. The Severity categories provide a lump sum of $20,000 (Severity 1), $55,000 (Severity 2) or $150,000 (Severity 3), and a class member can receive only one Severity payment.","question":"How much can I receive?"},{"answer":"All class members must provide two pieces of photo identification. Depending on the Severity category claimed, you must also attach the relevant medical records, proof of ambulance transport or supporting documents for financial losses of more than $15,000 or $40,000.","question":"What documents do I need to provide?"},{"answer":"The compensation amount for each category will be known once all claims have been received and decided. The claims administrator will have sixty (60) days after the claim deadline to send a settlement cheque to class members who submitted a valid claim.","question":"When will I receive my payment?"},{"answer":"If a class member has died, that member's estate is entitled to file a claim and receive the compensation that would have been paid to the deceased. The liquidator will need to provide additional documents, including the death certificate, will searches and proof of their capacity as liquidator.","question":"What happens if a class member has died?"}],"eligibilityChecker":{"questions":[{"id":"a-bord-telecabine","text":"Were you aboard the gondola-type ski lift at the Mont-Sainte-Anne ski resort on February 21, 2020 or March 11, 2020?","type":"yes_no","qualifyingAnswer":"yes","criticalForEligibility":true},{"id":"arret-brusque","text":"Were you aboard when the gondola abnormally and abruptly stopped?","type":"yes_no","helpText":"The L'Étoile Filante gondola lift (\"Gondolas\") at Mont-Sainte-Anne abruptly stopped on February 21, 2020 and March 11, 2020.","qualifyingAnswer":"yes","criticalForEligibility":true}],"uncertainMessage":"Some of your answers were \"I don't know\", so we could not determine your eligibility with certainty.","qualifyingMessage":"Based on your answers, you appear to be part of the class covered by this settlement.","nonQualifyingMessage":"Based on your answers, you do not appear to be part of the class covered by this settlement."},"claimCategories":[{"id":"dommages-communs","name":"Common Damages","description":"All class members are entitled to this compensation category. The amount will be known once all claims have been decided by the claims administrator.","recoveryType":["Cash payment"],"documentation":["Identity verification required"],"recoveryRange":"The amount of the net Settlement Fund, after deducting the Severity 1, 2 and 3 payments, divided by the total number of claims found valid","eligibilityChecker":null,"eligibilityCriteria":["You were aboard the Mont-Sainte-Anne gondola during the abrupt stop of February 21, 2020 or March 11, 2020."]},{"id":"gravite-1","name":"Severity 1","description":"For class members who consulted a health professional between February 21, 2020 and March 11, 2021 in connection with the event, or who left Mont Sainte-Anne by ambulance on February 21, 2020 or March 11, 2020.","recoveryType":["Cash payment"],"documentation":["Medical records required","Identity verification required"],"recoveryRange":"A lump sum of $20,000.00","eligibilityChecker":{"questions":[{"id":"consultation-ou-ambulance","text":"Did you consult a health professional between February 21, 2020 and March 11, 2021 in connection with the accident, or did you leave Mont Sainte-Anne by ambulance following the accident?","type":"yes_no","qualifyingAnswer":"yes","criticalForEligibility":true}]},"eligibilityCriteria":["Between February 21, 2020 and March 11, 2021, you consulted a health professional who is a member of a recognized professional order, in connection with the event, as documented in your medical record, or you left Mont Sainte-Anne by ambulance on February 21, 2020 or March 11, 2020."]},{"id":"gravite-2","name":"Severity 2","description":"For class members who received a diagnosis such as a mild traumatic brain injury, post-traumatic stress disorder, a limb fracture or a complicated sprain in connection with the event, or who suffered financial losses of more than $15,000.00.","recoveryType":["Cash payment"],"documentation":["Medical records required","Identity verification required","Other documentation"],"recoveryRange":"A lump sum of $55,000.00","eligibilityChecker":{"questions":[{"id":"diagnostic-ou-pertes-15000","text":"Did you receive, in connection with the accident, a diagnosis of mild traumatic brain injury, post-traumatic stress disorder, a limb fracture, a complicated sprain or a similar diagnosis, or did you suffer financial losses of more than $15,000?","type":"yes_no","qualifyingAnswer":"yes","criticalForEligibility":true}]},"eligibilityCriteria":["You received one of the following diagnoses in connection with the event, as documented in your medical record: mild traumatic brain injury, post-traumatic stress disorder, limb fracture, complicated sprain, or a diagnosis of similar or equivalent severity, or you have financial losses of more than $15,000.00 supported by documentation."]},{"id":"gravite-3","name":"Severity 3","description":"For class members who received a diagnosis of a thoracic fracture or a vertebral fracture in connection with the event, or who suffered financial losses of more than $40,000.00.","recoveryType":["Cash payment"],"documentation":["Medical records required","Identity verification required","Other documentation"],"recoveryRange":"A lump sum of $150,000.00","eligibilityChecker":{"questions":[{"id":"diagnostic-ou-pertes-40000","text":"Did you receive, in connection with the accident, a diagnosis of a thoracic fracture, a vertebral fracture or a similar diagnosis, or did you suffer financial losses of more than $40,000?","type":"yes_no","qualifyingAnswer":"yes","criticalForEligibility":true}]},"eligibilityCriteria":["You received one of the following diagnoses in connection with the event, as documented in your medical record: thoracic fracture, vertebral fracture, or a diagnosis of similar or equivalent severity, or you have financial losses of more than $40,000.00 supported by documentation."]}],"proceedings":null,"relatedSlugs":[],"group":null,"cardSummary":"If you were in the Mont-Sainte-Anne gondola during one of the abrupt stops of February 21 or March 11, 2020, you can file a claim.","proofRequired":"","claimTime":"","claimAmount":"","coverageStartDate":"2020-02-21","coverageEndDate":"2020-03-11","deadline":"2026-11-20","optOutDeadline":"","objectionDeadline":"","approvalHearingDate":"","approvalHearingDates":[],"approvalPending":false,"resolution":"settlement","judgmentAppealed":false,"seriousHarmEnabled":false,"quietPresentation":false,"formHelperEnabled":false,"dateAdded":"2026-09-13","lastUpdated":"2026-09-13","firstPublishedAt":"2026-09-14 00:24:21","claimsOpenedAt":"2026-09-14 00:24:21","lastVerifiedAt":"2026-09-13","languages":["en","fr"]}}