{"settlement":{"id":"fiat-500-door-handles-quebec-2026","slug":"fiat-500-door-handles-quebec-2026","title":"Fiat 500 Door Handles Quebec Class Action","category":"Automotive","status":"Claims open","tags":{"industry":["Automotive"],"geographic":["Quebec"],"recoveryType":["Cash payment","Product replacement","Other"],"documentation":["Receipts or proof of purchase required"],"eligibilityTrigger":["Purchased a product","Held an account or contract"]},"classDefinition":"All persons who purchased or leased a Fiat 500 vehicle, model years 2012 to 2019 in Quebec, with any trim line; AND paid out-of-pocket costs to repair or replace a door handle or related door locking mechanism due to the Door Handle Issue. You do not need to live in Quebec to file a claim. Eligibility is based on meeting the class definition, not on where you live today.","plainLanguageSummary":"If you bought or leased a 2012 to 2019 Fiat 500 in Quebec, you may be eligible for a repair of your door handles at no cost to you and reimbursement of repair costs you already paid.","eligibilityCriteria":[],"recoveryRange":"Full reimbursement of door handle repair costs, with no maximum amount","filingInstructions":"Confirm you purchased or leased a 2012 to 2019 Fiat 500 in Quebec and paid out-of-pocket costs to repair or replace a door handle because of the Door Handle Issue\nGather your vehicle's VIN, the approximate date (month and year) the Door Handle Issue first occurred, and documentation proving the repair was performed and that you paid for it (invoices, receipts, or work orders)\nIf you cannot find the documents, you can ask that your claim be placed on hold for up to 30 days, or ask the claims administrator to check whether repair records exist at an FCA dealership\nComplete the claim form online at https://fiat500doorhandlesettlement.ca or request a paper copy from the claims administrator and mail it to Concilia Services Inc., Attn: Fiat500, 5900 Andover Ave. Suite 1, Montreal, Quebec H4T 1H5\nChoose your payment method (Interac e-Transfer or cheque) and submit your claim by June 11, 2027 at 11:59 PM Eastern Time\nIf your vehicle currently has a door handle problem, separately schedule an inspection at an FCA dealership before the coverage period ends to have it repaired at no cost","caseBackground":"A class action in Quebec alleged that the door handles and door locking mechanisms of Fiat 500 vehicles (model years 2012 to 2019) have a defect that causes the door handles to jam and, in some cases, break or detach from the vehicle. The lawsuit asked for compensation for repair costs, loss of use, inconvenience, and other damages. FCA Canada Inc. denies any wrongdoing, and no court found that it did anything wrong.\n\nThe parties agreed to settle, and the Superior Court of Quebec approved the settlement on February 25, 2026. Under the settlement, FCA will repair or replace affected door handles at no cost through an extended warranty program, and will reimburse class members for door handle repair costs they already paid, with no limit on the amount or the number of repairs claimed.","administratorName":"Concilia Services Inc.","administratorContacts":[{"type":"phone","label":"","value":"1-888-552-5770"},{"type":"email","label":"","value":"fiat@conciliainc.com"},{"type":"online","label":"","value":"https://fiat500doorhandlesettlement.ca"},{"type":"mail","label":"","value":"Concilia Services Inc. Attn: Fiat500 5900 Andover Ave. Suite 1 Montreal, Quebec H4T 1H5"}],"administratorRole":"claims","agentName":"","agentContacts":[],"agentClaimFormHelp":false,"classCounselName":"Lex Group Inc.","classCounselContacts":[],"classCounselFirms":[{"name":"Lex Group Inc.","region":"","contacts":[]}],"submissionMethods":[{"type":"online","label":"","value":"https://fiat500doorhandlesettlement.ca"},{"type":"mail","label":"","value":"Concilia Services Inc., Attn: Fiat500, 5900 Andover Ave. Suite 1, Montreal, Quebec H4T 1H5"}],"sourceDocuments":[{"url":"/uploads/15769be18910e7e1d1924829-Settlement-Approval-Notice-EN.pdf","title":"Notice to Class Members"},{"url":"/uploads/34feffd81e577407c07fe7f2-Claim-Form-EN.pdf","title":"Claim Form"},{"url":"/uploads/90284c07bc7f2eeafe71c3cb-Avis-d-approbation-du-r-glement-FR.pdf","title":"Avis aux membres du groupe"},{"url":"/uploads/3a48a39b58d9658effd9c207-Formulaire-de-r-clamation-FR.pdf","title":"Formulaire de réclamation"}],"shortFormNoticeUrl":"","longFormNoticeUrl":"/uploads/15769be18910e7e1d1924829-Settlement-Approval-Notice-EN.pdf","settlementAgreementUrl":"","claimFormDocumentUrl":"/uploads/34feffd81e577407c07fe7f2-Claim-Form-EN.pdf","claimForms":[{"id":"2ee406b45637","url":"/uploads/34feffd81e577407c07fe7f2-Claim-Form-EN.pdf","name":"Claim Form","language":"en","description":""},{"id":"4e22c709ee40","url":"/uploads/3a48a39b58d9658effd9c207-Formulaire-de-r-clamation-FR.pdf","name":"Formulaire de réclamation","language":"fr","description":""}],"claimFormsButtonLabel":"claim-form","claimFormsUnavailable":false,"claimFormsUnavailableReason":"","claimFormGuides":[],"additionalDocuments":[],"optOutFormUrl":"","optOutInstructions":"","objectionFormUrl":"","objectionInstructions":"","faqs":[{"answer":"Approved claims are reimbursed for the full cost of parts, labour, and taxes paid to repair or replace door handles because of the Door Handle Issue. There is no maximum amount per repair and no limit on the number of repairs you can claim. A small percentage of each payment is deducted by law for the Fonds d'aide aux actions collectives (2% for claims under $2,000, 5% for claims between $2,000 and $5,000, and 10% for claims over $5,000).","question":"How much can I be reimbursed?"},{"answer":"All reimbursement claims must be submitted no later than June 11, 2027 at 11:59 PM Eastern Time. Claims received after the deadline will not be eligible for compensation.","question":"What is the deadline to submit a claim?"},{"answer":"You need documentation showing that a repair was performed to correct the Door Handle Issue and that you paid for it, such as repair invoices, receipts, or work orders. If you cannot find the documents, you can ask that your claim be put on hold for up to 30 days while you look, or ask the claims administrator to check whether repair records exist at an FCA dealership.","question":"What proof do I need to file a reimbursement claim?"},{"answer":"After the one-year claims period ends, the claims administrator will pay each class member whose claim was approved. Payments are sent by Interac e-Transfer (by email) or by cheque (by mail) if you requested a cheque.","question":"How and when will I be paid?"},{"answer":"Yes. You can have a current door handle problem repaired at no cost at an FCA dealership and also claim reimbursement for repairs you already paid for. Applying for one does not affect your right to apply for the other. If the nearest FCA dealership is more than 150 km from your home, contact the claims administrator for approval to use a closer third-party repair shop.","question":"Can I use the repair program and also claim reimbursement?"}],"eligibilityChecker":{"questions":[{"id":"purchased-or-leased-fiat-500","text":"Did you purchase or lease a Fiat 500 vehicle, model year 2012 to 2019, in Quebec?","type":"yes_no","helpText":"Any trim line qualifies.","qualifyingAnswer":"yes","criticalForEligibility":true},{"id":"door-handle-issue","text":"Did your vehicle's door handles jam, break, or detach, or did you pay to repair or replace a door handle or door locking mechanism?","type":"yes_no","qualifyingAnswer":"yes","criticalForEligibility":true}],"uncertainMessage":"Some of your answers were Not sure, so we could not confidently determine your eligibility.","qualifyingMessage":"Based on your answers, you appear to fall within the class definition for this settlement.","nonQualifyingMessage":"Based on your answers, you do not appear to fall within the class definition for this settlement."},"claimCategories":[{"id":"door-handle-repair-program","name":"Door Handle Repair Program","description":"For class members whose Fiat 500 currently has a jammed, broken, or detached door handle. FCA dealerships will inspect the vehicle and, if it qualifies, repair or replace the door handles at no cost to you.","recoveryType":["Product replacement","Other"],"documentation":["No documentation required"],"recoveryRange":"Repair or replacement of affected door handles at no cost, with no limit on the number of claims during the coverage period","eligibilityChecker":{"questions":[{"id":"handle-not-working","text":"Is one of your vehicle's door handles currently jammed, broken, or detached?","type":"yes_no","qualifyingAnswer":"yes","criticalForEligibility":true},{"id":"within-coverage-period","text":"Can you have your vehicle inspected at an FCA dealership before the coverage period ends?","type":"yes_no","helpText":"Coverage lasts 10 years from your vehicle's in-service date, or until June 11, 2027 if your vehicle was already more than 10 years old when the notices were sent.","qualifyingAnswer":"yes","criticalForEligibility":true}]},"eligibilityCriteria":["You purchased or leased a 2012 to 2019 Fiat 500 in Quebec","Your vehicle's door handle is not working properly because of the Door Handle Issue","Your vehicle is inspected at an FCA dealership before the coverage period ends (10 years from the vehicle's in-service date, or June 11, 2027 for vehicles already more than 10 years in service)"]},{"id":"reimbursement-payments","name":"Reimbursement Payments","description":"For class members who already paid to repair or replace their door handles because of the Door Handle Issue. Reimbursement covers parts, labour, and taxes, no matter where the repairs were done.","recoveryType":["Cash payment"],"documentation":["Receipts or proof of purchase required"],"recoveryRange":"Reimbursement of repair costs already paid (parts, labour, and taxes), with no maximum per repair and no limit on the number of repairs","eligibilityChecker":{"questions":[{"id":"paid-repair-costs","text":"Did you pay out-of-pocket costs to repair or replace your vehicle's door handles because they jammed, broke, or detached?","type":"yes_no","qualifyingAnswer":"yes","criticalForEligibility":true},{"id":"not-already-reimbursed","text":"Have these repair costs already been reimbursed to you by FCA?","type":"yes_no","qualifyingAnswer":"no","criticalForEligibility":true}]},"eligibilityCriteria":["You purchased or leased a 2012 to 2019 Fiat 500 in Quebec","You paid out-of-pocket costs to repair or replace a door handle or related door locking mechanism due to the Door Handle Issue","FCA has not already reimbursed those costs to you"]}],"proceedings":null,"relatedSlugs":[],"group":null,"cardSummary":"If you bought or leased a 2012 to 2019 Fiat 500 in Quebec, you can get faulty door handles repaired and claim back money you already spent fixing them.","proofRequired":"","claimTime":"","claimAmount":"","coverageStartDate":"2012-01-01","coverageEndDate":"2019-12-31","deadline":"2027-06-11","optOutDeadline":"","objectionDeadline":"","approvalHearingDate":"","approvalHearingDates":[],"approvalPending":false,"resolution":"settlement","judgmentAppealed":false,"seriousHarmEnabled":false,"quietPresentation":false,"formHelperEnabled":false,"dateAdded":"2026-08-25","lastUpdated":"2026-09-06","firstPublishedAt":"2026-08-25 22:56:29","claimsOpenedAt":"2026-08-25 22:56:29","lastVerifiedAt":"2026-08-25","languages":["en","fr"]}}