{"settlement":{"id":"exo-commuter-train-delays-2026","slug":"exo-commuter-train-delays-2026","title":"exo Commuter Train Delays (Deux-Montagnes and Mascouche Lines) Class Action","category":"Government and Public Services","status":"Claims open","tags":{"industry":["Travel and hospitality","Government services"],"geographic":["Quebec"],"recoveryType":["Cash payment"],"documentation":["Self-attestation only","Identity verification required","Other documentation"],"eligibilityTrigger":["Was a passenger or traveler"]},"classDefinition":"All persons who paid for an exo transit fare to travel on the Deux-Montagnes or Mascouche train lines at any time between November 1, 2017 and February 28, 2018. To receive a direct payment, the fare must be something other than a 1-trip ticket (a monthly or annual TRAIN/TRAM pass or TRAIN/TRAM booklets).","plainLanguageSummary":"If you paid for an exo monthly or annual train pass or train booklets (not 1-trip tickets) to travel on the Deux-Montagnes or Mascouche train lines between November 1, 2017 and February 28, 2018, you may be eligible for a cash payment of $12.86 to a maximum of $145 depending on your fare type, zone, and age category. Quebec residency is not required under the class definition, so you can still claim if you have since moved out of the province.","eligibilityCriteria":["You paid for an exo transit fare that is not a 1-trip ticket, such as a monthly or annual TRAIN/TRAM pass or TRAIN/TRAM booklets.","The fare was purchased for travel on the Deux-Montagnes and/or Mascouche train line.","You travelled on the Deux-Montagnes and/or Mascouche line between November 1, 2017 and February 28, 2018."],"recoveryRange":{"max":145,"min":12.86,"distribution":"pro_rata"},"filingInstructions":"Go to https://proactio.ca/en/collective-action/ and open the claim form.\nIf you were previously contacted by email about this settlement (Option 1), solemnly declare your city or municipality of residence between November 1, 2017 and February 28, 2018, the type of fare you bought (monthly or annual TRAIN/TRAM pass, or TRAIN/TRAM booklets), and, for booklets only, how many booklets you bought.\nIf you were not previously contacted by email (Option 2), solemnly declare your email address and phone number along with the same information about your city of residence, fare type, and number of booklets.\nOption 2 claimants must also upload a valid piece of identification showing your date of birth and official proof of address (including postal code) from between November 1, 2017 and February 28, 2018, such as a notice of assessment, phone or electricity bill, pay stub, bank statement, government letter, tax bill, insurance statement, or permanent resident card.\nYou may redact any information on your proof of address other than your name, address, and the date of the document.\nSubmit your completed claim no later than October 20, 2026.","caseBackground":"Mr. Spiros Konstas brought a class action in the Superior Court of Quebec against the Réseau de transport métropolitain (exo) and the Autorité régionale de transport métropolitain (ARTM). He alleged that they failed to meet their obligations, causing service disruptions on the Deux-Montagnes and Mascouche commuter train lines during the winter of 2017-2018. Exo and ARTM deny the allegations.\n\nTo avoid a trial expected to last about 2 months, the parties reached a settlement without any admission of fault, and the court approved it on March 16, 2026. Riders who paid for monthly or annual train passes or train booklets can claim a payment, while people who only bought 1-trip tickets are compensated indirectly through a payment of a maximum of $75,000 to Trajectoire Québec.","administratorName":"Services Proactio Inc.","administratorContacts":[{"type":"online","label":"","value":"https://proactio.ca/en/class-action/commuter-train-delays-winter-2017-2018/"},{"type":"phone","label":"","value":"514-395-5990"},{"type":"phone","label":"Toll-free","value":"1-844-390-4313"}],"agentName":"","agentContacts":[],"agentClaimFormHelp":false,"classCounselName":"Bélanger Longtin Avocats, CaLex Légal Inc.","classCounselContacts":[{"type":"email","label":"Me Marie Helene Desaunettes","value":"mhdesaunettes@belong.ca"},{"type":"phone","label":"","value":"514 390 3204"},{"type":"fax","label":"","value":"514 866 7274"},{"type":"online","label":"","value":"https://www.belong.ca"},{"type":"email","label":"Mtre Jean-Philippe Caron","value":"jpc@calex.legal"},{"type":"email","label":"Mtre Gabriel Bois","value":"gb@calex.legal"},{"type":"mail","label":"","value":"1625 Sainte-Catherine Street West, 3rd floor, Montreal (Quebec) H3H 1L8"},{"type":"phone","label":"","value":"(514) 548-3023"},{"type":"fax","label":"","value":"(514) 846-8844"},{"type":"online","label":"","value":"https://www.calexboutique.com"}],"classCounselFirms":[{"name":"Bélanger Longtin Avocats","region":"","contacts":[{"type":"email","label":"Me Marie Helene Desaunettes","value":"mhdesaunettes@belong.ca"},{"type":"phone","label":"","value":"514 390 3204"},{"type":"fax","label":"","value":"514 866 7274"},{"type":"online","label":"","value":"https://www.belong.ca"}]},{"name":"CaLex Légal Inc.","region":"","contacts":[{"type":"email","label":"Mtre Jean-Philippe Caron","value":"jpc@calex.legal"},{"type":"email","label":"Mtre Gabriel Bois","value":"gb@calex.legal"},{"type":"mail","label":"","value":"1625 Sainte-Catherine Street West, 3rd floor, Montreal (Quebec) H3H 1L8"},{"type":"phone","label":"","value":"(514) 548-3023"},{"type":"fax","label":"","value":"(514) 846-8844"},{"type":"online","label":"","value":"https://www.calexboutique.com"}]}],"submissionMethods":[{"type":"online","label":"Online claim form","value":"https://actioncollectivetrain20172018.proactio.ca/en-US/"}],"sourceDocuments":[{"url":"/uploads/8775701ee7ee37b1f9bcb9b4-notice-to-class-on-claims-procedure-full.pdf","title":"Notice to Class Members"},{"url":"/uploads/d0f468c3630b11d1ae5980b3-avis-aux-membres-pour-la-procedure-de-reclamation-version-longue.pdf","title":"Avis aux membres du groupe"}],"shortFormNoticeUrl":"/uploads/47ad01e932ebbd6ce70c18d8-notice-to-class-on-claims-procedure-short.pdf","longFormNoticeUrl":"/uploads/8775701ee7ee37b1f9bcb9b4-notice-to-class-on-claims-procedure-full.pdf","settlementAgreementUrl":"","claimFormDocumentUrl":"","claimForms":[],"claimFormsButtonLabel":"claim-form","claimFormsUnavailable":true,"claimFormsUnavailableReason":"There is no downloadable claim form for this settlement. Claims must be submitted online through the website of the claims administrator, Proactio, by October 20, 2026.\n\nIf you received an email from Proactio about this case in July 2025, you can use the simplified claim process and no supporting documents are needed. If you did not receive an email, you can still claim, but you will need to upload valid identification showing your date of birth and official proof of your address between November 1, 2017 and February 28, 2018.\n\nFor help completing the form, contact Proactio at actioncollectivetrain20172018@proactio.ca, 514-395-5990, or toll free at 1-844-390-4313.","claimFormGuides":[],"additionalDocuments":[],"optOutFormUrl":"","optOutInstructions":"","objectionFormUrl":"","objectionInstructions":"","faqs":[{"answer":"Monthly or annual pass holders can receive $64 to a maximum of $145 depending on zone and fare type. Booklet holders can receive $12.86 to a maximum of $29 per booklet, for a maximum of 3 booklets. If there is not enough money to pay all claims in full, payments will be reduced proportionally.","question":"How much can I receive?"},{"answer":"Your claim must be submitted no later than October 20, 2026, using the online form at https://proactio.ca/en/collective-action/.","question":"What is the deadline to file a claim?"},{"answer":"If you were previously contacted by email, you only need to solemnly declare your city of residence, fare type, and number of booklets. If you were not contacted by email, you must also upload a valid ID showing your date of birth and official proof of address (including postal code) from between November 1, 2017 and February 28, 2018, such as a notice of assessment, utility bill, pay stub, or bank statement.","question":"What proof do I need to provide?"},{"answer":"Payments to eligible members who submit a valid claim by October 20, 2026 will be issued within 60 days after that deadline.","question":"When will I be paid?"},{"answer":"Members who only bought 1-trip tickets cannot file a claim for a direct payment. Instead, a maximum of $75,000 will be paid to Trajectoire Québec as indirect compensation for them.","question":"What if I only bought 1-trip tickets?"}],"eligibilityChecker":{"questions":[{"id":"paid-non-single-fare","text":"Did you pay for an exo transit fare other than a 1-trip ticket, such as a monthly or annual TRAIN/TRAM pass or TRAIN/TRAM booklets?","type":"yes_no","helpText":"People who only bought 1-trip tickets do not receive a direct payment; they are compensated indirectly through a payment to Trajectoire Québec.","qualifyingAnswer":"yes","criticalForEligibility":true},{"id":"fare-for-lines","text":"Was that fare purchased for travel on the Deux-Montagnes or Mascouche train line?","type":"yes_no","qualifyingAnswer":"yes","criticalForEligibility":true},{"id":"travelled-in-period","text":"Did you travel on the Deux-Montagnes or Mascouche line between November 1, 2017 and February 28, 2018?","type":"yes_no","qualifyingAnswer":"yes","criticalForEligibility":true}],"uncertainMessage":"Some of your answers were Not sure, so we could not confidently determine your eligibility.","qualifyingMessage":"Based on your answers, you appear to fall within the class definition for this settlement.","nonQualifyingMessage":"Based on your answers, you do not appear to fall within the class definition for this settlement."},"claimCategories":[{"id":"monthly-annual-pass","name":"Monthly or annual TRAIN/TRAM pass holders","description":"For members who bought a monthly or annual TRAIN/TRAM pass for the Deux-Montagnes or Mascouche line. The amount depends on your zone (Montreal/Laval or North Shore: Mascouche, Terrebonne, Deux-Montagnes) and fare type (Regular ages 25 to 65, Student ages 18 to 25, or Reduced ages 6 to 17 and 65+).","recoveryType":["Cash payment"],"documentation":["Self-attestation only","Identity verification required","Other documentation"],"recoveryRange":"$64 to a maximum of $145 depending on zone and fare type (Montreal/Laval: $107 Regular, $85.50 Student, $64 Reduced; North Shore: $145 Regular, $116 Student, $87 Reduced)","eligibilityChecker":{"questions":[{"id":"bought-pass","text":"Did you buy a monthly or annual TRAIN/TRAM pass?","type":"yes_no","qualifyingAnswer":"yes","criticalForEligibility":true}]},"eligibilityCriteria":["You bought a monthly or annual TRAIN/TRAM pass."]},{"id":"train-booklets","name":"TRAIN/TRAM booklets","description":"For members who bought TRAIN/TRAM booklets for the Deux-Montagnes or Mascouche line. The amount is paid per booklet, for a maximum of 3 booklets per member, and depends on your zone and whether you paid the Regular or Reduced fare.","recoveryType":["Cash payment"],"documentation":["Self-attestation only","Identity verification required","Other documentation"],"recoveryRange":"$12.86 to a maximum of $29 per booklet depending on zone and fare type, for a maximum of 3 booklets (Montreal/Laval: $21.50 Regular, $12.86 Reduced; North Shore: $29 Regular, $17.50 Reduced)","eligibilityChecker":{"questions":[{"id":"bought-booklets","text":"Did you buy one or more TRAIN/TRAM booklets?","type":"yes_no","qualifyingAnswer":"yes","criticalForEligibility":true}]},"eligibilityCriteria":["You bought one or more TRAIN/TRAM booklets (compensation covers a maximum of 3 booklets)."]}],"proceedings":null,"relatedSlugs":[],"group":null,"cardSummary":"For riders who paid for an exo train pass or train booklets on the Deux-Montagnes or Mascouche lines during the winter of 2017-2018.","proofRequired":"","claimTime":"","claimAmount":"","coverageStartDate":"2017-11-01","coverageEndDate":"2018-02-28","deadline":"2026-10-20","optOutDeadline":"","objectionDeadline":"","approvalHearingDate":"","approvalHearingDates":[],"approvalPending":false,"seriousHarmEnabled":false,"dateAdded":"2026-09-26","lastUpdated":"2026-09-26","firstPublishedAt":"2026-09-26 20:51:07","claimsOpenedAt":"2026-09-26 20:51:07","lastVerifiedAt":"2026-09-26","languages":["en","fr"]}}